If, for any reason, you are not satisfied with the products you purchased on our website, returns are free of charge within 14 days following delivery or collection.

During certain holiday periods, extended returns may be possible, as detailed by a specific message on the website.

Before requesting a return, please ensure that the items comply with our terms and conditions of sale.

Items must be returned in the condition in which they were delivered.

Please make sure they are in their original condition, unworn, undamaged or not used in any way, and returned in their original packaging, complete and with all tags attached.

If a product is fitted with a security tag, the return will not be accepted if the original security tag has been removed, broken, or damaged.

Products that have been permanently customized cannot be returned.

If you experience an issue with a product you received but do not wish to return it, please contact Customer Service. We will be happy to help you find the best solution.

Depending on the case, you may be eligible for an exchange, a store credit, or a refund.

However, if you wish to exchange your order online, simply contact our Customer Service: we will arrange the return of your order and help you place a new order by phone.

To request a return, go to the “Returns” section of the website, or directly to “My account” if you are already registered on our website.

To access it, you will be asked to enter your order number and the email address used to place the order.

Complete the online form with the requested information, including: details of each item, the exact quantity of items you wish to return, and the reason for the return.

Returns must be shipped in their original box.

Each item must be returned in the condition in which it was delivered (tags and security tags must be attached and all accessories must be included).

After creating a return request in “My account”, send an email to info@karinelepetit.com to request the collection of your return parcel.

Please indicate the pickup address and phone number, as well as the desired pickup date, which will need to be confirmed by our carrier.

Returns of items purchased online are free of charge, provided they are made in accordance with the conditions and timeframe set out in our return policy.

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After creating a return request by going to the “Returns” section of the website, send an email to info@karinelepetit.com to request the collection of your return parcel.

Please indicate the pickup address and phone number, as well as the desired pickup date, which will need to be confirmed by our carrier.

Returns must be shipped in their original box.

Each item must be returned in the condition in which it was delivered (tags and security tags must be attached and all accessories must be included).

Upon receipt of the parcel, we will check the integrity of the items before accepting your return and authorizing the refund. This takes approximately 7 days.

The refund will be made directly to the credit card or the same payment method used for the original payment, in the same currency.

You will receive a confirmation email as soon as we have authorized the refund.

Your account should be credited within a maximum of 30 days from the refund date, depending on the refund policy of the payment provider used.

Once you have added items to your cart, you can review and, if necessary, modify your selection, then proceed to checkout.

If your order contains more than one item, it may be fulfilled in multiple shipments, and you will be informed each time in advance.

If you need help, please contact us and a customer service representative will be happy to guide you throughout your online purchase.

At the end of the purchase process, you will receive an email confirming receipt of the order, including a summary of the order we received, as well as information that it is currently being processed.

If you have not received the order receipt email within 24 hours of your purchase, please contact us so we can verify that the order has been received.

The order will be confirmed once you receive the confirmation email at the email address provided on the purchase form.

You will receive a corresponding confirmation email for each product as soon as it is ready to be shipped.

The emails will contain a confirmation and an order summary related to any product ready to be shipped.

For each order, item availability is checked in advance. If we are unable to fulfill all or part of your order, we will inform you as soon as possible by email.

In accordance with our Terms and Conditions of Sale, once an order has been placed, it can no longer be modified or cancelled.

In any case, if you need to cancel your purchase, please contact us as soon as possible to learn more.

If the order has already been shipped, please note that you can still request a return by following the instructions in the “Returns” section.

Due to the nature of the products, it is not possible to cancel an order containing permanently customized products, as they are made according to your preferences.

For security reasons, we cannot modify the items in your order nor the shipping or billing address. If you notice an error in the information provided, please contact our “Customer Service”.

You have the option to pre-order a selection of products before their launch, distribution, or release to the market.

You can purchase these items and receive them by the estimated delivery date shown on the product description page within 8 (eight) weeks following the sending of the confirmation email.

If your pre-order also contains a non-pre-ordered product, the items will be shipped in multiple shipments as soon as they are ready to be dispatched.

The amount for the pre-ordered products will be charged in advance when each relevant confirmation email is sent, although these products are not yet ready to be shipped.

The amount for any non-pre-ordered product will be charged at the time of shipment and when the corresponding confirmation email is sent.

For each shipment, you will receive an email with the tracking number so you can follow it on the carrier’s website.

The website accepts major credit cards and other payment methods.

The amount for products, if they are not pre-ordered and/or customized, will only be debited after verification of your card details—depending on the chosen payment method—at the time we send you the corresponding confirmation email and ship the products.

Cash on delivery is not available.

The amount for any pre-ordered and/or customized products will be debited before shipment, at the time the corresponding order confirmation email is sent, always depending on the chosen payment method and after verification of your card details.

Karinelepetit.com uses advanced security systems to protect your payment information, ensuring absolute security for all transactions.

You will be charged in the same currency as the prices displayed at checkout.

The order total includes any shipping fees, taxes, and import duties.

If you would like to receive the corresponding sales document, please contact our “Customer Service”.

You can place an order by phone by calling our Customer Service at +41 22 552 04 20 from Monday to Saturday from 9am to 7pm (Central European Time).

By registering on “My account”, you will access a range of exclusive services that will make your shopping experience unique.

You will be able to:

• Save multiple billing and shipping addresses to speed up the ordering process.
• Save your credit card information to speed up checkout.
• Archive your order history, track your order status, and easily request a return.
• Create a personalized wishlist of your favorite items and share it.

In any section that requires identification, you can access a “Forgot password” link to receive an email containing a link that will allow you to create a new password.

Orders are generally delivered within 2 to 3 business days from the sending of the order confirmation email.

For pre-ordered and/or customized products that are not yet ready to be shipped at the time your order is placed, Karinelepetit.com will deliver these products no later than the relevant estimated delivery date, i.e., within 3 (three) weeks following the sending of the relevant confirmation email for customized products, and within 8 (eight) weeks following the sending of the relevant confirmation email for pre-ordered products.

As soon as the parcel has been shipped, you will receive a confirmation email containing the carrier’s tracking number.

The carrier delivers Monday to Friday during business hours and will require your signature upon delivery.

Our delivery service is available in the countries listed on our e-store.

If you would like your purchase to be delivered to a location other than where you are, you must change the location in the site menu before placing your order.

You can select the shipping method (if available) from the dropdown menu and the corresponding amount will appear in the cart.

Our carrier is not able to deliver to a P.O. box or to a poste restante address.

Deliveries are made Monday to Friday during business hours and the recipient’s signature is required.

If no one is available to receive the order, our carrier will leave a delivery notice and a contact number.

If you need help rescheduling delivery, please do not hesitate to contact our “Customer Service”.

You will receive an email containing the tracking number and a link to track your parcels.

You can also access this information in “My account”.

If your order contains more than one item, it may be fulfilled in multiple shipments, and you will be informed each time in advance.

Care and cleaning of leather bags

Our hides and leathers undergo artisanal processes carried out using traditional methods to achieve an unparalleled final effect.

We invite you to use your bag mindfully and to clean it only with a dry, soft cloth before storing it in its original protective pouch in a well-ventilated place, away from sources of heat or humidity.

We discourage the use of any products or handling by unauthorized third parties. For any specific need, please contact our “Customer Service” exclusively.

The lining, which may be fabric or leather, is an integral part of the bag and therefore cannot be subject to targeted maintenance.

We recommend the utmost caution when using the bag, in particular by ensuring that any containers are carefully closed (e.g., nail polish, creams, lipstick, water bottles, etc.) and by avoiding carrying loose objects that could damage or stain the lining.

We discourage the use of any products or handling by unauthorized third parties. For any specific need, please contact our “Customer Service” exclusively.

All our products may be subject to minor accidents or simple wear during daily use. For any need, we recommend contacting only our official channels. You can request assistance by contacting our “Customer Service”.

Each case is handled with passion and professionalism by our specialized technicians, offering a personalized approach based on various factors that make each intervention unique (for example, the age of the product, the type of leather, the type of issue, any technical limitations, etc.).

We strongly discourage the use of chemicals or handling by third parties so as not to invalidate the terms of the legal warranty, which applies in case of product non-conformity under the terms provided by applicable law.

You can contact our Customer Service by phone at +41 22 552 04 20 (Monday to Saturday from 9am to 7pm, Central European Time), by email at info@karinelepetit.com, or via the dedicated “Contact us” section.